Using as a savings for my daughter Laurel Road was suggested to me by a coworker as a savings account for my daughter. The process to open an account was very straightforward and quick. The true test will be in the actual banking processes! So far deposits from my own checking account have been easy, it just takes a few days to process. 10/10 as of now overall!

my account has been suspended for weeks… my account has been suspended for weeks and i might not get access to my account( which has almost of my money i have) for up to 90 days all because of a minor issue that every other bank would have resolved in a few days

Saving Account LOCKED right after depositing money I'm surprised to learn that so many other customers had or are having the same experience as I did - I opened a High Yield Savings account, transferred money from my own bank, and bang, they LOCKED my account for more than 2 months! I couldn't use my own money to do anything! I had to send over forms and even had to find a notary to prove my identity. Also, I submitted a request to add my wife as a co-owner, we submitted all the paperwork, twice, and the application 'expired' TWICE. I don't even know how this business exist. Do your self a favor, STAY AWAY.

Sign up process went smoothly Sign up process went smoothly. New accounts opened without problems. Signed up for online access. Set up direct deposits. Bonus paid out quickly. Great Experience when compared with some other banks.

Good rates, horrible service Randomly locks your account for weeks on end every time you try to withdraw money (to accounts you have already verified). They were able to reverse it relatively quickly the first time when they requested documents for verification, but it's been locked again for upwards of two weeks and the person on the phone just says "there's no information we need at the moment, the fraud department is conducting a security review and your account will be locked for up to 30 days." They even sent me a letter saying I had "confirmed fraud on my account", which I hadn't. The interest rate is good, but it's for a fundamentally different product than advertised since you won't have easy access to your money. EDIT: The day after I posted this, they unlocked it. so I guess, if you want access to your money, just leave a 1-star review! EDIT 2: Just to be clear, they never requested any information from me to "ensure my identity" during this, instead they tried to get the review taken down by submitting a clarification request on this platform, which would have auto-deleted my review after 3 days. Hey at least whoever monitors these is doing more work than their fraud department... EDIT 3: they just sent me a letter saying they're closing my account. Do your sanity a favor and avoid Laurel Road