Horrible company Horrible company! I’ve used cash app for years but unfortunately I’m done with them. For whatever reason over the past year their customer service is terrible and they hold money longer. 4/11/24 UPDATE: These people are truly a joke. I never write reviews EVER and I’m only updating to inform people they need to go elsewhere. There is no management to speak with when problems aren’t resolved. DO NOT EVER DEPOSIT A MOBILE CHECK because it can be weeks before they release funds.

I asked for one of the cash app cards I asked for one of the cash app cards. I had to supply id verification by uploading my DL etc. No problem. I waited a few days then got a message that they could not authorize my account so the card was denied. I went through this process 3 different times. Uploading photos that were very clear and exactly what they required except they always rejected them, without giving a reason. Couple of months later I decided to try again with the same results. After lenthly phone conversations and uploading a few more times, I was finally granted a card. However, once I received it in the mail, I tried to activate it. It never accepted the request. Again multiple calls to support and always getting the same response. "We are escalating your request and someone will be in touch with you by email." Never got an email. I don't believe anyone in customer support has a clue as to what their job is. Finally I gave up and shreded the card.

I'm so tired of all spam scam emails I… I'm so tired of all spam scam emails I receive all day long!!!! 8-15 every 2 to 3 hours from cash app!!!!!!! Please loose my email because they have that it won't let me un subscribe. I will find a way to have these emails turned over to the proper authorities

Would give zero stars if I could Would give zero stars if I could. Closed my account no explanation and said balance under review. This was nearly 1 year ago. The balance is fine and if reviewed they would know that. Support in app is all bots who reply with irrelevant response to what has been asked. Escalated numerous times to be sent an email stating what chat says cashapp closed balance under review. Everytime I try to enquire I am told account closed balance under review. No review is taking place. "Complaints team" no help at all tell me to refer to an email off June last year to see how to move forward. Said email only states closed balance under review. Nothing about moving forward. Have explained I dont understand sent probably 100 emails and stated the distress this is causing as I have learning difficulties and the only response I get is. Refer to an email off 20/06/2023 even when the question is what has been done on the account since 20/06/2023 they are purposely mocking me. They have no legitimate reason to hold my legitimate funds and there is absolutely no support or help available. How many times will the response to any question be. Refer to email see how to move forward. But nothing there to move forwards. Avoid and withdraw any funds you have before you end up in the same cycle of bots sending automatic irrelevant responses

DELETED MY CASH APP USING ZELLE I am officially done and deleted my account with Cash App. I received a printout of my Cash App account after two non authorized payments was made. The same day after I put a freeze on my bank account it shows numerous attempts to withdraw more money. With this information Cash App still determined it was me SMH. I would suggest no one use cash app because the system is note safe from hackers and there customer service sucks. Cash App don't care about the issues you have with them. Zelle is what I will be using.