NBKC mortgage loan… April Richmond was our mortgage loan officer and she had excellent customer service skills. We really enjoyed working with her. She is very knowledgeable about her job and very courteous. It was really very pleasant experience working with NBKC bank. I will choose this bank again.

Excellent work by Jay Arnold at NBKC Jay Arnold has been extraordinary from start to finish. We closed on time as Jay promised. First of all – the communication was excellent. Jay was available at all times when we had a question, including non-business hours. And he always responded within minutes. Second, and most important – everything was exactly as he made us expect. There were zero surprises and this made us feel confident at all steps during the process. Third, we had a feeling that Jay cares. When he gave us a choice, he explained everything in small detail, described benefits and disadvantages of every possible scenario and outlined the next steps. Obviously, he can’t give financial advice, but he gave us more than sufficient information in order to make an informed decision at each step. We really appreciate Jay’s excellent work, efforts as well as his patience dealing with us as first-time home buyers. We will definitely reach out to Jay for our future financing needs. We are very happy we trusted Jay – this was a wise choice.

Best Value and Customer Service Experience April Richmond from NBKC Bank was so helpful throughout the entire home buying process. We reached out to NBKC Bank after our realtor's preferred local lender came back with what felt like a high interest rate even after buying down points. NBKC offered a much more attractive PAR interest rate (0.75% lower than the other estimate) with lower admin fees, saving us thousands of dollars at closing. April was extremely knowledgeable and accessible, answering our questions quickly through text and email, and even taking the time after hours for phone calls to make sure we were prepared with everything we needed to be successful for an on-time closing. She helped us navigate some tricky waters that resulted from a series of little miscommunications early on in the process, and we really can't thank her enough for her patience, support, and thoroughness in getting us to the finish line. We will definitely be recommending NBKC Bank to family and friends who want the best value and customer service in their home buying adventures.

Best bank best service best plans ! I had reached out to NBKC customer service to request a letter stating all of the deposits made this year for my business account, for an apartment I am leasing. I was lucky enough to connect with Heather. Heather got me the letter over within minutes, which helped me secure my apartment!! The next day I needed to reset my password so I used their chat service , I was connected to Heather again. How awesome ! I have banked with NBKC for over a year now for my business account and they are nothing short of GREAT. I live thousands of miles away in Rhode Island, and choose to bank with NBKC because of their checking program and awesome customer service ! I would be remiss if I didn't mention Zach, who I have spoken with several times to verify N outgoing wire transfer , and for other questions I had. Regardless of where you are in this country in100% recommend this bank to anyone who is tired of the 'bigger' banks who nickle and dime you, and have lackluster overseas customer service. Chris Wisowaty President- Go Medicare Pros.! Health Insurance Agency

Great mortgage lender Caleb was excellent! We highly recommend him for anyone in search of a mortgage lender. He took the time to work with us and provided us with resources we needed to understand everything a mortgage entails. He also was great at communication. We enjoyed working with him very much.