Smooth operations Great communication. I was especially impressed with their use of digital signature programs that allow you to not only finalize your policy but actually integrates credit card or PayPal payment. So simple. Looking forward to not having to think about this or deal with them except for once a year!

Disgusting treatment for a Deaf Customer It was extremely difficult to get my pension payout.I am deaf so I cannot phone but no-one from L&G communicated with me directly. So I received the same forms through the post four times which was very frustrating over a period of two months. I filled the 2nd forms correctly. Eventually, I asked my neighbour to speak on my behalf. Customer Services said all they just needed was a copy of my bank statement, passport and my driver's liscence which were promplty set off by 1st Class Signed for postage. I also made sure that Edith was noted as my interpreter. Lo & behold, the same fourth set of forms came though the post, two weeks after the phone call. Edith phoned again on my behalf but this lady from customer services would not speak to Edith and said that I needed to send a letter to L& G giving Edith permission to speak on my behalf.It took 20 minutes to convince her that the last call we had was supposed to record Edith on the system. Nothing was recorded. Eventually, the lady said that I would receive my payment within 15 days.This whole regamorale was stressful and their part was disgusting. It took just over two months to get my cash. O:( If I ever return to work, I would make sure that I would not accept L&G again.

New life insurance policy Acceptance took longer than I was told, but not a real issue. Was not given the premium I was quoted mainly because my BMI was a bit greater than I initially thought. I am a very active 63 yo male who bikes extensively and lifts weights. Very active life style. So little disappointed there.

I used their subsidiary Banner Life… I used their subsidiary Banner Life under Zander to purchase life insurance. They are vetted by Dave Ramsay and the entire process from application to health exam to phone interview was quick and easy. I highly recommend them. They are transparent through every step and you trust that your family’s future is safe.

I feel valued Thanks for all the excellent care and work done by all the agents I interacted with. I definitely felt like a valued person first, and not just some consumer. This was an intimidating procedure, and every aspect of their process put me at ease. Thanks!