Wait time I waited for over 1.5 hours to speak to a loan officer. My opinion: lazy, overpaid workers. Unacceptable wait time

I was in a situation regarding the… I was in a situation regarding the foreclosure on my home. I called and was immediately given an appointment the following day. My issue was cleared and taken care of in the matter of less than 20 minutes. The representative that I spoke and met with was kind courteous, friendly, and very helpful to me explaining everything where I clearly understood. I would recommend this financial institution to all people that I know, even to those that I don't know.

I went in to see about a consolation… I went in to see about a consolation loan talked to Eleah gave her all my information, she was very polite and professional. She was also who opened my wife’s and my checking and savings accounts. I have been very pleased with Dort Federal.

No one has contacted me to explore… No one has contacted me to explore options on a new home mortgage. I even spoke to a gentleman that had called to inform me that another loan through your bank hasn't been getting automatically paid through my other banking account, I expressed to him how this is the 3rd time my credit has taken on a bad hit due to your loan officers not following through what I had asked. Anyway, that gentleman was also supposed to give me an email about contact information for a mortgage person. Nothing has ever happened. More then likely will be paying off my loans with you, and going elsewhere due to customer service is so bad. I've been banking here for 10 years, and has gotten worse every year.

Don't expect to get your money! I do not recommend doing business with Dort Financial. As a growing business, we opened accounts with them. They have done nothing but make growing our business hard. They continue to hold funds on checks because their tellers want to. They do not have a rhyme or reason as to what requires a hold. They told me today if they don't like the way you look, they will hold your check. No matter how long the account is open or what kind of business you have with them. Escalation is almost non-existent with this credit union. I recommend Elga over them any day.