Exceptional service and great customer support. The service Parley Labs provided was exceptional and customer service was top notch. We had an issue with the EG25 modem module due to different revision. I inquired which rev they are stocking. They ended up sending us both revisions they have in stock to test out. We found the one that works and ship back the rev that did not work. Parley Labs even sent us a shipping label for free returning.

Alex was the name of the rep that… Alex was the name of the rep that helped me out with my miner swap. Gave me his phone number and has been very professional, has responded within minutes the couple times I’ve texted him about my order. I had noticed it hadn’t shipped yet, reached out to Alex and within one hour a label was made and I had gotten an email saying it would be shipped soon. Great employee, should give him a raise, he gets stuff done.

Avoid this company Ordered miners in April and delivery date kept getting pushed back. Canceled my order in December after another announcement for longer delay on shipping, then soon after received an email saying they are canceling all orders for nebra miner and refunding everyone, could take up to 8 weeks. 2 months later there is no refund and they have stopped responding. Have now disputed this charge with my bank, so hopefully they aren't bankrupt yet.

Past Issues Resolved! I had ordered multiple Nebra miners in 2021 and due to fulfilment issues, I was unable to receive them. I set up an appointment to help resolve this matter and Hung T. was extremely helpful. He managed to explain everything and offer a solution in a very timely manner. Great service, thanks, Hung! Looking forward to my order!

I started using parley labs in 2021 I started using parley labs in 2021. Other sites i've used all ship from china and in the united states that leaves me waiting weeks, sometimes months before i get my product. Whenever I ordered accessories their department has been quick to update me with tracking and it comes within a few business days. On top of that their content and FAQ's made helium much easier for me to install and deploy. Since last year this has been my goto marketplace for helium accessories.