This is a very efficient operation This is a very efficient operation. It was easy to convert dollars to decide how much to order of my currencies and the money came within a day or two. My only slight reservation was that delivery requires a signature so you have to be home. It comes USPS not Fedex so I wasnt sure when they would make another delivery attempt though there is a tracking number. In the end I was at home. I definitely will use them again.

Awful customer service Purchasing foreign currency online requiered more steps after the order was placed online. I’ve used different services in the past that didn’t require addition steps. And the extra steps required downloading their software of preference for secure emails. The customer service was rude, condescending and dismissive. In addition the emails I received had many spelling and grammar errors. Which doesn’t inspire confidence in the company handling your money. If you don’t care enough to write a professional email why would I think you would care about the details of my transaction? After I requested the order by cancelled I received a confirmation email that “because my information couldn’t be verified, my request had been denied” not that I cancelled the transaction because it is much easier to get my cash from an atm or a different service. It seemed both childish and spiteful. I travel internationally at least once a month and I will never even consider using this service again.

Professional, Prompt and Exceptional Hello everyone, I used ICE recently for the first time and am exceedingly happy with not only their services, but also their customer support. I can't name another company so committed to insuring that I was kept informed about the processing of my order! If I was asked to three word rate ICE, the words would be: professional, prompt and exceptional! Don't hesitate to do business with ICE!!

The service was excellent The service was excellent. Placed my order one night and received a callI the morning to review and make a change due to the denominations of Turkish Lira available. 10 days later my currency arrived at my door. This was one of only a handful of places that could provide all the different currencies that I needed for an around the world trip with some exotic stops. And it was cheaper than going to a bank by a few percent. Highly recommend

Company delayed starting the processing… Company delayed starting the processing of my order for about 4 - 5 days, then they upgraded the shipping so that it did not actually arrive late. I was supposed to get a "partner discount" of some sort due to them being partnered with Redstone Federal Credit union, but the info on how to use that was inaccurate. A representative told me that he would put his card in my order and then I could call him for accurate info, and that he would e-mail me the info. He did not e-mail, and there was no card in the currency order when it arrived.