Customer Service New Account and wire transfers Great Customer service!!! Able to explain every question we had on the accounts and Wire transfers. We were very satisfied with all our questions Answered. Thank you Virginia And Lillian Villarreal

I have excite for my car loan I have excite for my car loan. I made my payment with a checking account and they reported my payment as 30 days late because they don’t give you credit for your payment until the payment clears. The payment cleared never had any returns. When I called to complain they told me to dispute it with the credit bureau and they would update it. Did exactly what they said just for them to mark the late payment as accurate. They also lock you out of the online portal to make payments. I have never dealt with a company that had such underhanded practices. Stay away from this company.

I had an amazing experience with… I had an amazing experience with Verenice Arreola. She was helpful, knowledgeable and understanding. She went above and beyond to help us with our car loan. She was always available and returned our calls in a promptly matter. Is she’s not a manager she should be or get a ride. Thank you for a great experience. -Alex Zuniga

They regularly put unnecessary holds on my checks They regularly put holds on my checks, but not my husband's, even though both accounts are in both of our names, and they can't explain why the different treatment, making me feel this is sexism in banking. They even put a hold on a cashier's check from another local credit union (Star)! They kept me on hold for half an hour when I asked why, and still couldn't come up with an answer because they were "having trouble pulling up the check image." I still don't have an answer, over an hour later. The only reasons I have not given them a lower rating is that much of their competition is worse, and they DID give me a personal loan once when I really needed it. They have also sent incompetent appraisers to our home before, and we had to pay for a separate new appraisal with a different company to prove our house was worth what we had thought.

Excite gave me an opportunity that no… Excite gave me an opportunity that no other bank would consider. After experiencing an identity theft issue, I was left seemingly without any hope to achieve financial freedom. Now I can see the light at the end of the tunnel.