Recieved reply same day but I am not satisfied. Recieved your reply almost same day but not satisfied with the process. It is bit lengthy and difficult for me. You should make it simpler. My account should have been opened as individual as default. I am not even able to see my wallet.

Releived I'm a novice when it comes to crypto currencies and I'm always relieved to get support when I'm not quite sure of what l'm doing.

My question was answered very quickly, thank you. My question was answered very quickly, as always, thank you. However, I preferred the system you had in place before - where all transactions going back to the opening of wallets was readily available. Now only the most recent are shown.

Another cowboy of crypto market?!? I have setup GateHub wallet back in December to store my Ripple. Later decided to move my coins elsewhere. I then realised that creator of that wallet has put in place a cheeky reserve where 20XRP will always have to remain in that wallet. It has not been mentioned when creating wallet (it should have been highlighted, in which case I would have never setup that wallet). My account has not been credited with 20 XRP when setting it up (unlike wallets of some other people) so looks like I have "donated" 20 XRP to GateHub. I suggest you keep your Ripple elsewhere.

Account left on back burner I had forgotten or misplaced access information; nature of the beast as a contractor living out of a suitcase; changing phones laptops and external drives regularly. I managed to find the correct seed and my password then was able to enter KYC and alter 2FA with new devices hassle free. GateHub support was excellent in aiding my accounts recovery! I am no spring chicken!