David S. Saville
THAccount left on back burner I had forgotten or misplaced access information; nature of the beast as a contractor living out of a suitcase; changing phones laptops and external drives regularly. I managed to find the correct seed and my password then was able to enter KYC and alter 2FA with new devices hassle free. GateHub support was excellent in aiding my accounts recovery! I am no spring chicken!
Daniel Franke
CAAVOID THIS COMPANY!!! AVOID THIS COMPANY!!! Customer support does NOT respond to emails!!! No way to contact them other than by email. Cannot receive funds (already sent) due to Trustline error (error on Gatehub website). Issue ongoing for 3 days now. (Wanted to buy Ripple, which has increase three times its value in that time!) This company has ruined my first experience dealing in digital currency. I will be sharing my experience on as many sites as possible. DO NOT SIGNUP WITH GATEHUB - FIND A COMPANY WHO CARES ABOUT THEIR CUSTOMERS!
Rich
GBHad an old account with old phone… Had an old account with old phone number. Went through their credentialing with my official photo, picture of me, signature. They created a NEW account and did not give me access to my OLD account. Sent in a request through support and its been over a week with no response. Super shady company and regretting ever dealing with them. Also I am suspicious of giving them ALL my new information again. I credentialed already with the original account. Why I do not use foreign exchanges anymore. Too many crooks.
Lennert Batenburg
NL(error_secret_decrypt), problem fixed :) I had a problem with my wallet. My wallet did not update itself and i could not get to my funds or transfer my funds. I have send a email to GateHub and the response was fast and they helped me to fix the problem. Super happy i can got my funds back.
L.Ch.
ESResetting 2FA I had an outdated 2FA setup on my Authenticator App and could not log in. I sent the request via their web site, got an inmediate response, I followed the instructions and the next day I was ready to go. Excellent and efficient support. Thanks so much.