Another cowboy of crypto market?!? I have setup GateHub wallet back in December to store my Ripple. Later decided to move my coins elsewhere. I then realised that creator of that wallet has put in place a cheeky reserve where 20XRP will always have to remain in that wallet. It has not been mentioned when creating wallet (it should have been highlighted, in which case I would have never setup that wallet). My account has not been credited with 20 XRP when setting it up (unlike wallets of some other people) so looks like I have "donated" 20 XRP to GateHub. I suggest you keep your Ripple elsewhere.

Account left on back burner I had forgotten or misplaced access information; nature of the beast as a contractor living out of a suitcase; changing phones laptops and external drives regularly. I managed to find the correct seed and my password then was able to enter KYC and alter 2FA with new devices hassle free. GateHub support was excellent in aiding my accounts recovery! I am no spring chicken!

Releived I'm a novice when it comes to crypto currencies and I'm always relieved to get support when I'm not quite sure of what l'm doing.

(error_secret_decrypt), problem fixed :) I had a problem with my wallet. My wallet did not update itself and i could not get to my funds or transfer my funds. I have send a email to GateHub and the response was fast and they helped me to fix the problem. Super happy i can got my funds back.

AVOID THIS COMPANY!!! AVOID THIS COMPANY!!! Customer support does NOT respond to emails!!! No way to contact them other than by email. Cannot receive funds (already sent) due to Trustline error (error on Gatehub website). Issue ongoing for 3 days now. (Wanted to buy Ripple, which has increase three times its value in that time!) This company has ruined my first experience dealing in digital currency. I will be sharing my experience on as many sites as possible. DO NOT SIGNUP WITH GATEHUB - FIND A COMPANY WHO CARES ABOUT THEIR CUSTOMERS!