First horizon steals your money First horizon is the absolute worst bank I’ve EVER had the misfortune to deal with. Their customer service reps are rude and unprofessional. They cannot assist you unless you go through 3-5 of them then magically your account appears to make a payment… but they may take your payment, give you a confirmation number, take the money from your account, then swear you never paid it. Regardless of the fact that I’ve never been late or missed a payment. Great way to embezzle money First Horizon. Someone is stealing money from their customers. DO NOT USE THIS BANK. I’ve HAD to pay a loan through them for a couple years now otherwise I wouldn’t but what I’ve written is a monthly issue, over & over again. Let’s not forget they sent the loan to COLLECTIONS over the money they stole and call my elderly father EVERY SINGLE DAY to demand $300… and I’m still paying it EVERY month on time. Don’t believe me? Use this bank and find out. CONSIDER THIS REVIEW YOUR “I TOLD YOU SO”.

Zelle This bank has the worst customer service. The branch locations are the best, only reason why I haven’t left. They took my ability to use my Zelle without informing me, told me it would take 5 business days to reactivate. What! are you kidding me. I told a friend no problem I can send her money😡 now no way to pay her.

Not good Not good. Customer service is non-existent. This company acquired iberia bank, and ruined everything. Their mobile apps are a joke, basic HTML wrapped in sloppy iOS container to make it work on the app store. Can't say anything good about the experience, moving to Chase. On top of all that, a week after they purchased Iberia, they announced some other company is now acquiring them.

Me and my girlfriend are seniors disabled My girlfriend is a senior disabled lady and she had to cancel her card and get a new one because there was charges on her card that she didn't make and after she finally got it they wouldn't activate it on the phone because they said that she didn't know her Gmail address so she can't get any money and Then yesterday I tried to get some food and it said insufficient fund's on my card then today I had car trouble and I couldn't get a wrecker because it said insufficient fund's. I had $1,700 dollars in my account and I just found out that they had put a hold on my account for no reason in the world. I have never overdrawn or had a problem. I will be closing our accounts tomorrow. They had no reason to do that to us. We live way up in the Cherokee National forest and couldn't get to the bank today. I can't recommend them at all.

Since First Horizon bought out First… Since First Horizon bought out First Tennessee Bank, it has been nothing but problems. While FTB had its issues with online and mobile banking, their problems pale in comparison to First Horizon. Updating the app on iOS didn't work, as now the app won't even open. The online website doesn't show my true balance, so I cannot make payments to my creditors. This is atrocious and am thinking it's time to pull my money out and go back to my trusty credit union.