schoonerblues
GBI can't understand why someone would… I can't understand why someone would choose to bank here unless it is super convenient. The incompetency level of some of their staff is breathtaking, which Golden One doesn't seem concerned about. I can't recommend this bank.
Sonya Abel
GBMy auto loan is set to be paid in full… My auto loan is set to be paid in full this month on February 20, 2023. My balance is less than my payment. Not only will the regular total amount be withdrawn and applied to the less-than balance, but I also could not remove future payments without going into a bank branch and canceling the payments. Upon going into the branch, I was met with a less-than-competent bank employee. This employee had no idea how to fill out the cancelation document and when to make the document effective. She asked ME! This was not a reassuring experience and I will be closing all Golden One accounts as soon as my car title is received.
Aaron Dykea
GBAlways helpful always innovative Always helpful always innovative. All of my accounts are through them for good reason. The tellers on Average are Amazing and know their stuff. I don't have any reason to move on after 19 years of their good works. Best Bank for me and my families needs.
Wendy C.
GBUnfortunately I have banked here for 8 years Unfortunately I have banked here for 8 years too long. I have a credit card dispute purchase that has involved 11 phone calls to the call center and one in person visit. All I've gotten was the run around and can't pay my rent because this greedy company wants to keep my $710.48 for a vacation package through Booking.com that had no reservation. They most certainly do not have their customers best interest. Do business elsewhere.
Richard Gregory
GBI have a hard time believing that this… I have a hard time believing that this is a legitimate financial institution. I have an auto loan through them and none of the customer service agents have any concept of how various payment types work or online banking. Very strange, very off-putting. Would definitely NOT be interested in working with Golden 1 in the future.