Give you the run around and lie Convenient locations but different customer service agents tell you different answers. Spoke with 3 people over the last week of when I should receive my debit card I ordered last Tuesday. The first person said it should only take 5-7 days, the second said 7-10 days and the third said 5-7 days or 7-10 days. But if you look on Google it says 5-7 days. So extremely inconsistent answers to the same, simple question. The second and third customer service agent also tried putting the blame on the post office. But it is PNC's fault for not putting tracking on a debit card being sent through the postal service. The postal service has enough issues but sending a small envelope from the corporate office in either cinncinnati or Cleveland where they process the debit card to just outside of Pittsburgh takes up to 10 days? That's entirely not on the postal service, because you can receive a postal package from California in less then 10 days. That is 100% the responsibility of PNC for sending a debit card that way and giving customers inconsistent answers of how long it should take. Absolutely absurd and disgusting for a debit card to take up to 10 days to be delivered.

PNC HORRIBLE BANK PNC customer service is HORRIBLE. Unable to solve the most basic banking issue. Take your banking elsewhere.

Pnc removed 8846.14 saying a check I… Pnc removed 8846.14 saying a check I mobile deposited 4 months before was deposit 4 months later in a different bank in a different state and was not notified and still have I still have the check and no help from their fraud department and keep getting the run a round by them

I wish I could give a 0-star rating I wish I could give a 0-star rating. I was scammed which made my account go negative nearly -$4,000. I am unemployed and they insisted I pay back the negative checking account or get sent to collections. I had to take out my IRA to pay them so I don’t lose my excellent credit score when the scam wasn’t even my fault. Everyone I spoke to at PNC was completely rude and did not care about me at all. Immediately find a new bank. ALSO bonus… back when my HUSBAND DIED, I inherited his account. No one told me his account would incur fees if he no longer had a certain balance AND if he didn’t have a direct deposit any longer. Which I’m sure they left out on purpose. They stole TONS OF MY MONEY and never have once been helpful IN ANY WAY.

Mixed Overall experience, not just a recent visit: They are just OK. I haven't had the very negative experiences of some, but (1) their website is poor: difficult to find information; often glitches. (2) their Money Market account paid next to 0% interest in these high rate times, until I presented them evidence of what competitors offer. Even then, it only lasts 6-12 months, at which point I will need to request a rate check again.