I went to PNC this afternoon for help… I went to PNC this afternoon for help with an urgent problem a company over charging my five times. I spoke to a lady named Stephanie, she was the sweetest, most helpful, amazing knowledge, and before Zi could address another concern . She solved that problem at the Lubbock Bank on 98th Street amazing staff and the bank is the prettiest PNC I've ever seen , just a 10 thumbs up for them and want to say thank you to Stephanie for helping me and I left their feeling assured that everything would be okay so shout out and a big thank you to everybody at that branch sincerely Amanda poore

Mixed Overall experience, not just a recent visit: They are just OK. I haven't had the very negative experiences of some, but (1) their website is poor: difficult to find information; often glitches. (2) their Money Market account paid next to 0% interest in these high rate times, until I presented them evidence of what competitors offer. Even then, it only lasts 6-12 months, at which point I will need to request a rate check again.

THIEVES AND LIARS… Was lied to by mortgage sales team to get business. Then condo team missed a contractual deadline and denied a loan. It wasn't my fault, lost my earnest money and they just told me they aren't at fault. Billion dollar a year company can't give a few thousand dollars back to a customer after their sales people lied. SCUM

Pnc removed 8846.14 saying a check I… Pnc removed 8846.14 saying a check I mobile deposited 4 months before was deposit 4 months later in a different bank in a different state and was not notified and still have I still have the check and no help from their fraud department and keep getting the run a round by them

The worst customer service experience… The worst customer service experience I’ve ever had. My father died six months ago and we’re STILL dealing with PNC’s IRA division. The whole division is incompetent. For some reason it takes mail about THREE weeks to get from Pittsburgh to Northeast Ohio. They don’t use metered mail so who knows when it is actually mailed out. The IRA division will accept emailed, scanned documents but they will NOT send anything via email. We’ve moved our accounts to another bank. You should too.