Spammed with emails that are outdated… Spammed with emails that are outdated for what is required of the loan. Still getting emails to sign and upload documents although everything is completed. The employee who was assigned to my loan didnt read my emails or provide any help. Took 4 emails for him to get an address right. Started at the beggining of January. Still waiting for the loan, so its silly to ask for a review and ITS STILL NOT DONE. Had better customer service at a dollar general. I would've cancelled and gone with a different compnay except i didnt want another credit score check. Sucks im stuck here now.

The whole process felt easy to… The whole process felt easy to understand with the guidance from the person who helped me, Stan. This was my first time dealing with loan refinancing as a young adult, and I found it much less complicated then I anticipated. I appreciated the patience from Stan as well while I worked on putting together all my information.

The Lending/ ReFi process taken to the… The Lending/ ReFi process taken to the next evolutionary step. Simplicity to the point of elegance, a 100% digital experience, and zero wasted time. On top of that my son and I got a better interest rate, a digestible term, and a payment he can almost afford! Very unlike the previous lender that rhymes with Run DMC and is a soulless, vampiric, predator feasting on the hopes and dreams of young people trying to have a future.

Great customer service Great customer service. Erik was very helpful and responsive. Helped me get approval in about a day or so. Thank you Erik and ELFI!

Smooth refinancing process and lovely support team! (This is referencing the support team experience from inquiry to signing, not the rates or program at large) The application itself was thorough and self explanatory. Documents and statuses were easy to find and upload. I’ve financed loans with a few vendors and this was the first where I had a dedicated representative who supported my case with updates on my status, documents I needed, and nuances to be aware of. Stan, one of the Student Loan Advisors, was an absolute delight. He was active, attentive, and supportive and made the process so smooth with the underwriting team. They also were able to look at the rates of another loan I had and helped me refinance that one!