I have not been contacted about whether… I have not been contacted about whether or not my taxes have been filed. I have completed my last payment and still no email or phone in the last month. Is this company in business to help people or what? Please pay my money back if you have not done the work.

This review is only about my last…Ruth Reyes This review is only about my last representative Ruth Reyes. She work diligently to ensure all my questions and concerns were answered. She called when she said she would and she always responded to my emails. Thank you Ruth. Again, this is only about Ruth, not my experience as a whole.

WARNING! I FEEL TOTALLY ROBBED BY THIS COMPANY AND AM IN MORE TROUBLE THAN I WAS WHEN I OPENED AND PAID THEM. TOTALLY DUPED BY SALESMAN WHO SAID THEY WOULD SOLVE MY ISSUE, BUT MY ISSUE WAS NOT HANDLED AT ALL SINCE I AM STILL IN THE SAME BOAT. THEY WON'T GIVE A REFUND (HAS TO BE DISCUSSED WITH TEAM) THEY REFUSED BECAUSE THEY CLAIMED THEY FULFILLED THEIR JOB" IT SHOULD NOW FORCED TO SPEND TIME AND MONEY TO TAKE LEGAL ACTION FOR NOT FULFILLING THEIR CONTRACT. IN DEALING WITH THE STATE TAX ISSUE FOR ME. STATE TAX DEPT. SAID THEY WERE NEVER CONTACTED BY THEM, I WAS RECENTLY GARNISHED FROM MY SOCIAL SECURITY CHECK PUTTING ME MORE IN DEBT. I CALLED COMPANY AND TOLD CASE WAS COMPLETED YET NEVER RECEIVED ANY PROOF, DOCUMENTATION OR NOTIFICATION OF NEGATIVE RESULTS OR ARRANGEMENTS, (THEY COULDN'T BE FOUND IN MY FILE AT THIS TIME). JUST TOOK MY MONEY AND FILED ME AWAY. ONLY SUGGESTION WAS TO CALL THEIR CUSTOMER CARELESS DEPARTMENT. TO RESEARCH MY ACCOUNT. I'M A PERMANENTLY DISABLED PERSON TRYING TO MAKE IT BY ON A MONTHLY CHECK THAT DOESN'T COVER THE COST OF LIVING.

I started a case in November I started a case in November. I have placed many calls, and emails and still no status update One person responded only to tell me he would inform the Supervisor. I am going to put a stop payment on the deduction I would like my money back The response is for a lack of better words b ———/ You say that you get results 4 months no results Yet you keep debiting my account

I love Marchell Baker she is the best… I love Marchell Baker she is the best very professional, caring helpful I could go on on about how amazing she is I was so down and scared but she assured me that everything would be fine and it was I'm so grateful to have her put me back on the right path thank you Mrs. Baker