Very positive experience The whole process of filing a claim for my car accident was very simple and straightforward. I filed it at night and the next morning an agent was already in contact with me. They requested pictures of the damage to provide a first quote. In a matter of one week I received a check in my mailbox so I could take the car in a body shop to get it repaired. They also helped me to get my deductible paid by the other driver’s insurance because it was his fault (mini tort in Michigan). I received frequent updates from the agent guiding me through the process. The repair shop also claimed with them additional parts for the repair and no problems or delays were reported.

Samantha was so helpful through what… Samantha was so helpful through what could have been a very confusing and overwhelming process. She was very communicative and responsive throughout. I would highly recommend her. Sincerely, Dorothy Sjogren

James Duncan goes above and beyond Since Branch was a new I was not certain about how smoothly things would go if I was to get into a car accident or if I need anything. Recently I was involved in a car accident, and Branch took care of the other party and me very fast. Unlike other insurance companies that makes you wait before they call you back, Branch is not like that when I called every time they would answer. I have to brag about James Duncan, he sounds like a sweet, genuine, down to earth type of guy, every time I called with a concern he would find out and get back with me within 20 mins the earliest or end of the day at the latest, the way he made me feel in making certain decisions and walking me through the process is one of the major reasons why I will stick with Branch. I hope don’t get into a car accident again but if I do I hope I get James again!

Devon Brock is terrific! Devon Bronk is terrific! I worked with her on March 11, and again to resolve my challenges today, April 16. I find that she respectfully listens to fully understand client concerns, she manages client questions and concerns efficiently and effectively, and she speaks well of Branch Insurance!

Kelly was very professional Kelly was very professional. She was polite and walked me through the entire process with ease. God bless Kelly and Branch. I am happy to stay as a loyal Branch customer with the help of Kelly. Keep up the good work.