Always be ready Always be ready. Have a back-up. Call your credit companies let them know where you are traveling so there are no issues and take two credit cards. Tokyo is a world class city, but there are language issues so make sure you have an app on your smartphone to act as an interpreter if needed. The intercity train system is flawless. It does take a day or two to be totally familiar.

Faye is the way to go. My refund was given in about a week ....when I first submitted my claim I receive an email almost immediately! I called today to check on it..and as I was speaking to Erica ..a notification came thru that my refund was there she is the nicest c/s person I ever had and I will definitely use Faye in the future !!

Excellent customer service I have had occasion to contact Faye a couple of times now. In each case I was immediately in touch with a real person. There were no bots for me to fight my way through. Each person that I spoke with was friendly and was able to solve my problem quickly and easily.

My first experience with Viking… My first experience with Viking Cruises. The Viking Staff were very helpful and looked out for their guests. I would definitely do another cruise with Viking. Many couples have had long experience. On this trip was a couple who had taken 15 cruises because they had always experienced good times and good experiences.

Horrible company Horrible company. We went to Brazil for 7 weeks in Jan and February and prior to coming back we contracted Covid. We had to pay a $600 penalty to the airline to get back. We filed a claim with Faye and provided all the documentation they asked for including medical bills. We still have not been reimbursed. Do not go with this company!!