Horrible company Horrible company. We went to Brazil for 7 weeks in Jan and February and prior to coming back we contracted Covid. We had to pay a $600 penalty to the airline to get back. We filed a claim with Faye and provided all the documentation they asked for including medical bills. We still have not been reimbursed. Do not go with this company!!

OUTSTANDING SERVICE The quick and thorough response and the friendly service was more then expected. The person who answered our questions was very nice and personable.

Rough seas three my husband out Rough seas three my husband’s back out, aggravating a previous injury. We had to leave the ship halfway through our cruise. The Fayr customer service team was able to tell us how to make that happen safely and as securely as possible, given that we disembarked in an undeveloped, emerging country. I would like to thank all the folks at Faye who guided us through this process until we arrived safely home.

Faye is the way to go. My refund was given in about a week ....when I first submitted my claim I receive an email almost immediately! I called today to check on it..and as I was speaking to Erica ..a notification came thru that my refund was there she is the nicest c/s person I ever had and I will definitely use Faye in the future !!

Always be ready Always be ready. Have a back-up. Call your credit companies let them know where you are traveling so there are no issues and take two credit cards. Tokyo is a world class city, but there are language issues so make sure you have an app on your smartphone to act as an interpreter if needed. The intercity train system is flawless. It does take a day or two to be totally familiar.