Andrew Wasserstein
GBHad to try Faye because I saw them… Had to try Faye because I saw them everywhere in the news. Was a great purchase process and enjoyed their team checking in mid-trip. Lived up to the hype.
Steve Williams
GBExcellent customer service I have had occasion to contact Faye a couple of times now. In each case I was immediately in touch with a real person. There were no bots for me to fight my way through. Each person that I spoke with was friendly and was able to solve my problem quickly and easily.
George Arnold
GBAlways be ready Always be ready. Have a back-up. Call your credit companies let them know where you are traveling so there are no issues and take two credit cards. Tokyo is a world class city, but there are language issues so make sure you have an app on your smartphone to act as an interpreter if needed. The intercity train system is flawless. It does take a day or two to be totally familiar.
David
GBHorrible company Horrible company. We went to Brazil for 7 weeks in Jan and February and prior to coming back we contracted Covid. We had to pay a $600 penalty to the airline to get back. We filed a claim with Faye and provided all the documentation they asked for including medical bills. We still have not been reimbursed. Do not go with this company!!
customerKathy
GBVery responsive when I needed you! Very responsive when I needed you!! My husband had a medical emergency and you communicated well!!!