Mapula's assistance was absolutely… Mapula's assistance was absolutely great. I tried the whatsapp chat but it was terrible and did not help me in any way. I called and Mapula assisted me quickly and she was so kind.

Best service provider and excellent manners I can only review Mapula Khakhathiba for the best service she provided for me. She took her time to allocate my refund money which was not appearing on my One plan card. As for the calling itself, I pray that this system could be made better. Moreover when a person had an accident or should go see Doctor immediately. One has to hold the line for a very long time Zukiswalynette

I emailed twice regarding a query and… I emailed twice regarding a query and received to reply. This morning, I had time to try and find another method of contact and found your What's App number. I got a quick response from Mapaseka Dinake who was excellent. She sorted out my query quickly and without any fuss. So unusual for an insurance company! Thank you....

WORST COMPANY I HAVE EVER DEALT WITH Submitted an invoice for a vet visit which they requested from me, and 6 months later cancelled my insurance and moved to a different country (this was two years ago). Nothing was mentioned when I cancelled that anything was outstanding. Nearly two years later and I have debt collectors contacting me on behalf of Oneplan for a “missing invoice” which was sent to them multiple times (They kept contacting me claiming I hadn’t sent it). They dont respond to my mails to try get this resolved. They claim they have tried to contact me multiple times - I have never received a single email back from any of my responses to them with email chains attached. Absolute shambles of a company. Very quick to hand you over to debt collectors rather than try sort amicably.

The lady attending to my questions had… The lady attending to my questions had the answers immediately. Great service!