Double debit 😫 I called on 03Feb to apply. In order for cover to start immediately, I needed to make an eft payment on the same day which I did. On 07Feb I was debited for the same amount. I contacted my consultant on 07Feb and arrangements were made for a refund. It's 12Feb and the refund has not come through 🙄 now I have lost my patience and want this resolved asap

She was very helpful She was very helpful, and sorted my enquiry quickly.

HIGH FIVE TO ZINHLE AT ONEPLAN High five to Zinhle she is a well spoken person in dealing with queries such employees are very rare to find she will definitely grow to higher limits with the company out of all the agents that I spoke to last week she attended to my query in a very professional way and was resolved within 5 minutes - personality 100% customer service 100%

WORST COMPANY I HAVE EVER DEALT WITH Submitted an invoice for a vet visit which they requested from me, and 6 months later cancelled my insurance and moved to a different country (this was two years ago). Nothing was mentioned when I cancelled that anything was outstanding. Nearly two years later and I have debt collectors contacting me on behalf of Oneplan for a “missing invoice” which was sent to them multiple times (They kept contacting me claiming I hadn’t sent it). They dont respond to my mails to try get this resolved. They claim they have tried to contact me multiple times - I have never received a single email back from any of my responses to them with email chains attached. Absolute shambles of a company. Very quick to hand you over to debt collectors rather than try sort amicably.

Superstar Mapula Mapula was able to sort our my query within 24 hours, after struggling 2 months with 6 different employees at OnePlan. She was assisting, kind and made me feel like she actually wanted to help. Thank you Mapula