Quick Response Quick response, no hassle…worked to help get the issue addressed. Couldn’t ask for much better. Very disappointed to learn that our coverage will now be dropped as they are exiting the market we are in.

We DO NOT like Vault at all We DO NOT like Vault at all! Constant issues with coverage. Making changes is nearly impossible without aggravation and frustration. All communication must be done through your insurance broker. Furthermore, there is no online platform to confirm your coverage and verify information. Can’t wait to be rid of Vault!

We have a water damage loss on 4/2/2023… We have a water damage loss on 4/2/2023 - Vault hired a terrible demo company, so we ended up with a huge mold problem. it is now 12/19/2023. The 2nd demo company has NOT been paid, and the restoration company has NOT been paid. The restoration work is stopped because they aren't getting paid. Estimate was submitted in early August - it's now mid-December and Vault has NOT even reviewed their estimate, or called them to review it. I get promises for updates each week that are pushed to the following week. complete run around

It is always a joy to phone Vault It is always a joy to phone Vault. Every time I have phoned I have spoken to a charming helpful caring individual. I always feel refreshed and assured that whatever I have called about has been resolved. Please keep the friendliness up so important in this day and age. Thank you all.

I believe that Vault is the best… I believe that Vault is the best insurance company there is. From the beginning to the end it has been amazing. I highly, highly recommend them.