You cancelled me because of a legit… You cancelled me because of a legit claim. Shame on you. But you did pay the claim fully and expeditiously. Thanks for that!

Lost diamond from Linda’s wedding ring. Linda lost the marquis diamond off her wedding ring when our dog jumped on her and dislodged it. It fell into the snow and we never found it. This was 3 years ago. She finally gave up looking for it and we filed a claim with Vault under the jewelry policy where it was listed along with its appraisal. Vault paid for the new diamond with no problem. Thanks!!! Her ring now looks great!

It is always a joy to phone Vault It is always a joy to phone Vault. Every time I have phoned I have spoken to a charming helpful caring individual. I always feel refreshed and assured that whatever I have called about has been resolved. Please keep the friendliness up so important in this day and age. Thank you all.

AWESOME CUSTOMER SERVICE Words can’t describe how great of experience it was working with Vault. They made my insurance company look like dog food. Matt Hughes, my point of contact, was exceptional. They should clone him and deployed him at other locations- honestly. I could not have been happier. I am actually looking at switching from present insurance company to Vault because of my experiences with Matt and Vault!

We DO NOT like Vault at all We DO NOT like Vault at all! Constant issues with coverage. Making changes is nearly impossible without aggravation and frustration. All communication must be done through your insurance broker. Furthermore, there is no online platform to confirm your coverage and verify information. Can’t wait to be rid of Vault!