App is super easy to use App is super easy to use. Getting a quote was super easy to do online also. Just great communication and ease of use has been amazing! I was on a free trial with Trupanion and they were difficult to get a quote and they didn't follow up until the day my free 30 days was up. I saw your booth at WVC and Ericka was awesome answering my questions and helping me navigate the site/app. Sww that you were top rated on Pawlicity Advisors too. Love this option.

We changed method of payment because of a hacked credit card I have never used the pet insurance. I’ve paid the premium for 2 months but our credit card was hacked so the premium, to ASPCA “ bounced” and they e mailed us. We spoked on the phone for a few minutes and I chamged the payment to the checking account so it will automatically come out of my checking account every month on the same date. ASPCA is on top of getting paid monthly for the pet insurance.

ASPCA does great with their turn around… ASPCA does great with their turn around time when Processing Claims.

Our first vet appointment Our first vet appointment paperwork was submitted electronically. I received confirmation very quickly, and our check is on the way. Very simple process.

My feelings about The ASPCA Insurance network I am getting more accustomed to using the newer platform. I found it complicated to have to take the bills picture first then upload from the photo site. It seems like it would be easier to take the picture while filling out the claim form but as I said I have figured it out now. There have been some longer waits but I do understand that sometimes you are busier than others but overall I am happy with your service.