Shaunna and Noah Pion
GBSent me a reimbursement check Sent me a reimbursement check, which I deposited. They then put a stop on that check without notifying me whatsoever (I even double checked my ASPCA account…no notification) and my bank charged me a fee because of it. Waiting for paperwork from my bank so I can submit it to ASPCA and find out why they stopped the check and demand a refund for both the check and the fee my bank took. Pretty disappointed that this happened within my first month of membership with them and with the first check they mailed out to me.
Kathy Connell
GBI was quite impressed with the customer… I was quite impressed with the customer service rep. She was extremely helpful and patient with my questions. I was able to submit my records and invoice very easily. I also received the direct deposit very quickly.
Tom Brennan
GBWe changed method of payment because of a hacked credit card I have never used the pet insurance. I’ve paid the premium for 2 months but our credit card was hacked so the premium, to ASPCA “ bounced” and they e mailed us. We spoked on the phone for a few minutes and I chamged the payment to the checking account so it will automatically come out of my checking account every month on the same date. ASPCA is on top of getting paid monthly for the pet insurance.
LAURA PRAHLER
GBVery easy and quick to sign up and… Very easy and quick to sign up and relieved to know my horses are covered.
Donna Chandler
GBOur first vet appointment Our first vet appointment paperwork was submitted electronically. I received confirmation very quickly, and our check is on the way. Very simple process.