Travelex refunded promptly Travelex promptly refunded the cost of cancelling our trip after one of us came down with COVID-19. No questions were asked after we submitted our documentation. We were worried that it would take much longer than just one week. We would use them again.

customer service, website couldn't figure out how to name a beneficiary on a travel/flight accident policy. emailed the company customer service re 'help', no reply.

Hard to find flight only insurance -

You never think you need the Insurance I cannot recommend Travelex enough. You always think you will not need the benefits until "It happens" From the moment I placed my call after our luggage was stolen to the moment I received my payment, your representatives were so understanding. I can still hear the gentle voice of the representative when I called hysterically crying. She made me feel so much better as she patiently walked me through what needed to be done.

Very good claim process—additional comment— Filing a claim due to a cancelled trip was easy to do. Filling out the claim form and downloading the necessary documents was also very easy. Communications regarding needed data was via email. The only complaint I have was that communication throughout the review process was nonexistent. It would have been good to get a weekly update on the status of the claim review. My claim was fully covered and the money was direct deposited into my bank account.