EXCELLENT CUSTOMER SERVICE I am very thankful to Odette for helping me out today. She has patiently guided me through the complexities of health insurance, addressing every concern with clarity and professionalism. Odette is profoundly knowledgeable and made the process seamless for me.

Psi #1 insurer of Students Year abroad?! Ha! Psi which claims to be the No1 health insurer for year abroad students is an absolute scam. A year after my daughter was in a RTA sustaining a serious head injury which required medical care while she was in the US, they still have not honoured claim and are still trying to wriggle out of paying her medical bill under various spurious ‘further requests’. Avoid this company - they make it very easy to sign up and we selected the top tier of cover. However if you are unlucky enough to actually need to claim for a serious accident and need this insurance company to honour and settle your claim ; forget it! GBG, their intermediary ‘customer service’ department have clearly and cynically been tasked with not honouring claims. What PSi does do is sell insurance; it’s just that they don’t pay out when you need it. Absolutely disgraceful! Save yourself a year of aggravated and unnecessary psychological stress and choose another provider!

I was helped by Madesin I was helped by Madesin; my niece was applying for loan and we needed to clarify some information. Even though I called over the weekend, and was connected to Madesin in a minute. There was hardly a hold-time. Once connected, Madesin was polite but thorough and efficient. She understood my questions, clearly provided the information, and even waited for me to confirm that what she told me helped me solve my problem as I filled out the form on their website. Overall an excellent service.

Odette was very polite and listened… Odette was very polite and listened very well. As a customer service representative she was very efficient in terms of making me feel valued and cared for. However she wasn't able to help me with a solution which was actually beyond her scope and means, so I don't blame her for that. Odette deserves 5 star but I took away 1 star because PSI could do better by offering multi-year health insurance coverage. I would appreciate if PSI have multi-year (1 month - 3 years) health insurance coverage for international students because in some programs and schools they demand that we have 3 years (or equivalent to our program duration) health insurance coverage so that our visa papers are approved for 3 years. I would appreciate if PSI could consider this option in the interest of international students who need it. I am a current client and registered for 1 year (max coverage) and top tier insurance. And I plan to stay with PSI for the duration of my program. Thank you!

Urgent Policy Modification My son's university needed a modification to the Insurance Policy. I called and my call was answered immediately by a person - not a recording or a robo-menu. I followed up on a call the next day, same quick answer. They had my issue, my name, my son's name and policy on top of their minds and had issued a modification immediately, but the e-mail failed to arrive the previous day. I am happy I chose PSI and will continue to choose them in the future.