customer
GBEasy appeal of denial While my claim was at first denied, it was based on inadequate information provided by the hospital. It was a very easy process to appeal the denial. After providing some additional information, my claim was approved and quickly paid.
debra durbin
GBA surprise change of events on my cruise We added travel insurance to a recent cruise. Unfortunately, I got Covid on the ship and was treated and quarantined. We lost that last few days. Aon was so quick with the response. As soon as the health insurance provided their piece, Aon issued immediate reinbursement for the balance. It was efficient and much appreciated.
Joseph Lombardo
GBGreat Experience Had to cancel our cruise due to medical AON recovery of funds process was efficient and allowed me to provide medical documentation as needed for a full refund within 30 days. I will definitely provide AON travel insurance on any and all cruises in the future
Peter Hyman
GBSmooth and Easy Submissions I found the entire electronic process smooth and easy. If all your documents are in order (this IS key) and they are in files, submitting them is easy. Communications, while automated, were succinct and clear. From initial claim to full payment was around a month. We were very satisfied.
J Traylor
GBExcellent response to our claim Excellent response to our claim. We had to cancel our cruise due to a medical issue three days before our cruise. We filled out the paperwork and within 10 days the refund was in our bank account. Would not hesitate to do business with them again on our next cruise purchase.