Easy order prosses In my order appears Alfa Romeo Stelvio (or similar) and this means SUV type car. The claim of goldcar was they don’t recognize this order like SUV and in their company it counts like F group so we received Fiat Tipo SW with no option to change so this is not SUV and of course not similar to Alfa Romeo Stelvio class.

Excellent service Excellent service. They went extra mile to exceed expectations. My flight was delayed from China about 6 hours. I thought I’ll not get the car. But they kept it for me. Also they delivered to my hotel and also they picked up from airport. I’m always going to use their service whenever I’ll be in Japan.

Better Training For Your Agents You should work on training your customer service agents better. Besides; you should hire only people that can speak & understand english very well. The emails they sent to customers look like they used Google translation which reflects a very bad image about you. Vanessa Yan; was very helpful & I appreciate her support.

Both Agents at the airport in PR were… Both Agents at the airport in PR were spectacular. Even the driver was helpful, because we forgot a bag and he rushed back with my husband to retrieve . And the financial value was the best for us.

They were fine They were fine - did the job as advertised. My only complaint is that we requested a small car (easier for me to drive) but when we went to pick it up they only had midsized cars (no extra cost\0 - but that is standard practice.