My agent - KRISTOPHER HERBST My agent, Kristopher Herbst, is fantastic to work with. He patiently waited for my approval for Social Security/Medicare so he could help me with selecting a good supplement plan that fits my needs. He waited a long time (more than 3 months!) and kindly checked in with me frequently to see how I was getting along with my application. Today, it finally was time for him to help me. I am so thankful for Kristopher's assistance. I would give him 62 stars if I could! He is a great asset for your company. He is kind, very helpful, and most of all patient. Cloning him would be to your benefit! Thanks to Kristopher and your company for everything! My experience with Kristopher and Americo/Great Southern Life was supposed to show 5 stars, not one...OPERATOR ERROR!

Listening is a Valuable Skill The two representatives that I spoke to came across as very knowledgeable and took time to answer my questions. I had an idea of what Plan I wanted to change to and why, and they provided support for my idea and eventual decision. The new plan was within my budget and provided more coverage than my old plan. When they said a specific person would contact me within a certain period of time it happened. I wasn't left to track anyone down by phone or email. The reason I didn't rate it as 5 stars was that some of the information they needed for the policy required them to read several long-winded questions which were read too fast for me to follow. However, they gladly repeated the questions slower the second time. Overall, I left the encounter feeling valued as a client.

Greg Block did an outstanding job… Greg Block did an outstanding job dealing with all the kinks in the path to my new policy and helping me zero in on what I needed - just in time!!! Many thanks! this in spite of the poor telephone technology redirecting calls from Chris to my voicemail instead of my phone. I couldn't keep in contact with Chris, therefore. Calls to him went directly to company voicemail. NOT HELPFUL!!!!

Agent: Cole Kraft On July 20, 2022 applied for Plan F Supplemental Insurance with Agent Cole Kraft of Great Southern, who took my wife's information over the phone. My wife is well within her BMI, is on no medications, and prior to hanging up the agent said, given her health at 70 years of age, he felt confident that Underwriting should approve. He calls back in half an hour and confirms that, indeed, underwriting HAS approved. I call back the next day to apply for my own Plan F with the same agent, but he cannot be reached so they connect me to Underwriting who informs me that my wife has been declined. I hang up and attempt to reach Cole Kraft. I leave a message. I leave a text message. As of this date July 25, 2022 I have nothing but crickets. Use your own judgement as to whether this review reflects on Great Southern or Agent Cole Kraft, but this has been our experience.

I reached out to Cole Craft I reached out to Cole Craft, Americo insurance agent, to review supplemental insurance for my Medicare policy. Cole was extremely helpful, courteous and professional and the deciding factor whether to switch from another insurance company to Americo's plan. Gave me confidence through the process and after, with Americo support. Thanks to Cole... we are very satisfied with our changes.