Good Support Travel Insurance taken with Trawick over a year ago. Three times we cancelled our flights due to health issues and received credits from the airlines. Customer service reps have been great throughout. Since we do not know when future plans will work, they offered to refund the premium and then did it which will simplify things until we rebook.

Unncessary delays in processing It took 4 weeks from when I notified you for you to identify all the documents you needed. It has been an additional 4 weeks since you confirmed receipt of all information and you STILL have not processed the claim. Very unhappy with your service. This was a cut and dry case – doctors note for surgery cancelling trip; receipts demonstrating payment…..and you still haven’t processed it. Still waiting. Very disappointed. Will not be using nor recommending your service in the future.

I recently applied for medical… I recently applied for medical insurance with Trawick International and had a positive experience overall. I was particularly pleased with their customer service. Although I had to call them myself as I didn't receive the promised callback, my insurance issue was resolved fairly quickly.

Great experience if you want to spend your money and never see it again Two of us were travelling together so we purchased insurance at the same time. For some reason this meant that one policy was issued for the two of us (we didn't realize this until later). Later on, I had some minor inconvenience and had to go see a doctor. Submitted all the papers I got to Trawick International afterwards. But they kept asking for more documents which I would somehow have to get from the doctor in a language I don't speak. So I decided not to spend any more time on it and drop the whole claim. It felt like Trawick International didn't even take a look at all the stuff I sent them. Later on, we got enrolled into the state insurance. So when we wanted to cancel our policy they told us that as a claim was filed we are not eligible for any refund. Mind that the claim process was never completed as I abandoned it because they kept asking for documents and it was an endless timesink. And the other person couldn't get a refund either as she was on the same policy as it turns out. So yeah. Great experience. Good customer service does not look like this.

This company went above and beyond to… This company went above and beyond to assure me that even though my travel plans were a few miles short of 100 — their policy would cover the cost of my very expensive hotel if I have to cancel. Kathy, the representative with whom I spoke, was kind, thorough, and clear.