This company is a total scam EDIT — I still have NOT received ANY payment from this company, well after 20 business days after my claims were approved. Confirming that this company is indeed a scam!! Do NOT use them! This company is a total scam. I filed a claim in October 2023 and still have not received a decision in March 2024. Every time I call, someone tells me it will be 10 more business days (I have called 7 times now). The other day I asked to speak to a manager and they told me I would get a call back. I have heard nothing 2 days later. Do not use this company for travel health insurance. There is no accountability and you will just get passed around for months on end. I have not gotten a response to my emails either, after months of asking.

Do not hesitate! Get Trawick Travel Insurance! I have always been hesitant about travel insurance, but I’m so grateful I finally started using Trawick. Getting Trawick insurance was a lifesaver for our Hawaii trip! Our flights got completely changed through the airline, and we had to completely rebook putting us in a real financial bind. Luckily, with all the appropriate paperwork, I submitted a request, and got refunded through Trawick due to the trip delay. We will be getting travel insurance through Trawick for every trip we go on from now on!

Unncessary delays in processing It took 4 weeks from when I notified you for you to identify all the documents you needed. It has been an additional 4 weeks since you confirmed receipt of all information and you STILL have not processed the claim. Very unhappy with your service. This was a cut and dry case – doctors note for surgery cancelling trip; receipts demonstrating payment…..and you still haven’t processed it. Still waiting. Very disappointed. Will not be using nor recommending your service in the future.

Easy to get the travel insurance we… Easy to get the travel insurance we needed. Then, when our cruise was cancelled a couple months ahead of time, we were refunded our travel insurance costs quickly and without any problems!! In addition, Kathleen was very personable and extremely nice!!

Great unless you need them for anything Had to evacuate tour because of Covid 19 diagnosis. I am a complex medical case with immune suppression that affects less than 5% of population. Per their process, was examined by a physician who cleared me to fly as long as I used a mask. Insurance company denied my request for immediate evacuation due to "CDC Guidance", against the recommendation of the physician who examined me and my personal medical needs based on my history. GUIDANCE is not a RULE. Am STILL in first stage clams process, well beyond their own self declared 15 day turn around. Called for the third time to follow today and they acknowledged that they are late and requested expedited processing. Thanks so much for the help. Competitive price but service is definitely not int the best interest of the person who paid them for the insurance.