Unncessary delays in processing It took 4 weeks from when I notified you for you to identify all the documents you needed. It has been an additional 4 weeks since you confirmed receipt of all information and you STILL have not processed the claim. Very unhappy with your service. This was a cut and dry case – doctors note for surgery cancelling trip; receipts demonstrating payment…..and you still haven’t processed it. Still waiting. Very disappointed. Will not be using nor recommending your service in the future.

Speedy Refund With No Red Tape In my original request for my trip insurance refund the company explained clearly what I needed to submit and provided the necessary link. Christine, the agent u dealt with directly, acted quickly to approve and submit my refund. And, she was prompt and courteous when responding to several follow-up questions I asked her. I would definitely use this company again.

Our trip to Israel was canceled Our trip to Israel was canceled. Trawick was great to work with and extremely prompt in refunding our premium. It makes me thankful that we are using Trawick to insure our other upcoming trips as well.

Very helpful CHAT assistant Chat assistant helped me by taking my details and sending a quote within minutes.

Exceptional Customer Care Specialists! My experience with the customer care specialists has been amazing thanks to their fast replies and quick action towards what I needed to change in the insurances I purchased. The customer service in this company is great!