Disappointed in Service received I have to say I am disappointed in the service I have received this week. The last person I talked to yesterday it seem like I bother her and she was not happy about explaining to me how to submit proof of no other coverage for pet. When I called Monday checking on the claims that showed pending, I feel like I should have been told what was needed. I could have provided that information on Monday instead of yesterday.

There are better alternatives While this insurance isn't horrible, there are better options out there. Claims are paid pretty quickly however the option to pay the vet directly would be preferred. In addition, the plans that are based on a certain condition (the one I have had for 10 years) has not had an increase in benefit amount despite the annual premiums continuing to go up every year. An example is, In todays vet medicine a CT scan all in will range from $3000 - $3500 dollars in my market and the plan only pays up to $995 a year assuming you haven't already had other imaging done for your pet. They cap out the diagnosis in addition to the benefit type. I would much rather have a plan that pays 70% - 90% directly to the provider.

Excellent coverage and customer service I have had our dog's policy for several years, but never needed to use it and therefore had forgotten just how much was covered. The coverage is really impressive under the My Pet Protection plan. Today, I called with questions about claims I will need to file for a recent diagnosis of a chronic condition, and the rep was so incredibly helpful and empathetic. Note: I had to file a claim for our other dog a few years ago, and everything went smoothly for that as well.

Christopher was very helpful on the… Christopher was very helpful on the phone. He listened as to why I believed they made a mistake on my latest check back for my Ferret’s Dr. Bill. He explained why. I needed more information from that particular Ophthalmologist like I received before. I understood and he’s going to fix it. TY Christopher. Lorrie

The perfect pet insurance company ❤️ I cannot believe there’s actually a Pet Insurance company that not only accepts exotic animals, but makes claims easy to file, pays 90% and gets you your money back quickly. Also, in my case, when my pet passed, they did not make it difficult to cancel. Cynthia, who handled my case, was the most empathetic and helpful person I’ve ever spoken to in insurance. Thank you to Nationwide for hiring people who are caring.