Pretty disappointed with my recent… Pretty disappointed with my recent renewal experience. Firstly I was sent another customers policy docs by mistake and when I pointed it out I just got an email with no text sending me a bunch of attachments with no explanation. Then on completing renewal had a couple of changes to policy wording and have emailed twice and no reply as of yet. I’ve paid my premium for the year so feel a bit disregarded. Apart from that no major complaints- not had to claim or anything yet.

Bad customer service Bad customer service, gave quote after 2 min quite changed gone 1k extra. Guy on phone don't want to listen anything

It all seemed to be a bit of a rush as… It all seemed to be a bit of a rush as we did not get our renewal option until the 27th, 2 days before the expiry of the existing policy. This was mainly due to the insurer not being contactable I believe. Seeing the what went to market and having a comparison on why we have chosen the same insurer would also be useful. Having 2 weeks and options would be easier for all.

Always very helpful and very polite. Always very helpful and very polite and friendly. Never had any problems with Bollington insurance, they are just on the other end of the phone and seem to answer any questions. Prices for the policies are not too bad.

I have had motor traders insurance and… I have had motor traders insurance and was quoted a ridiculous figure elsewhere. Simon was very helpful and continues to be, looks as though you deal with your own account manager which is great and at a fair price.