Medical issue I was unable to travel at the last minute because of an unforeseen medical issue. I placed a claim and uploaded the required documents. I was told a doctor’s note was not satisfactory and needed to submit a physicians statement which I did both on their website and via email. They then finalized my claim with no further explanation. I cannot now get either phone or email response to my questions. Generali promptly processed my claim and forwarded payment after I gave them a one star review on Trustpilot. I question why the same prompt service was not available initially.

The website is definitely user friendly… The website is definitely user friendly and intelligible, which made the purchase of the right policy quite easy.

Would give zero stars if I could Would give zero stars if I could! Had a trip to Norway planned and couldn’t make it due to a sudden illness. Submitted all the necessary paperwork (also used AIG insurance for the hotels and Generali to cover the flights). This was in January. It is now almost May and out of the two flight claims I made, Generali has paid HALF of my cheapest claim and has closed the other, more expensive claim with no explanation as to why. I spent a total of over $1200 on these flights and have only received back $172 from Generali!! And I might add that I spent over $1000 on the hotel rooms insured through AIG and was paid back in full in less than a month FOR THE SAME TRIP with my insurance through AIG. Generali is a complete scam! Do yourself a favor and use AIG not Generali!! Also take note of how you CANNOT leave a review for Generali on their website! Tried to find where I could leave an honest review and couldn’t find it so they have a glowing 4.8 star rating while being a scam.

If I could give zero stars I would If I could give zero stars I would. I think the people (or bots) giving higher stars have not had to make a claim. I was diagnosed with AML and will be hospitalized for a month to receive a stem cell transplant and needed to cancel my trip. I have uploaded all the documentation they requested. I have not been able to talk to an actual person. I have tried 4 different phone numbers and sent emails to the suggested address only to get automated responsed. This company is a complete scam!

Travel insurance couldn’t been more… Travel insurance couldn’t been more easy to get than Generali. Just answer the easy questions and click on the coverage plan you like. Prices were cheaper than other companies that I looked into. I always choose Generali whenever I need travel insurance.