First Time to Use a Trip Insurance Policy My husband and I purchased trip insurance for a trip to Ecuador and the Galapagos Islands. Ten days before our departure, my husband was diagnosed with a medical condition that made traveling impossible. We submitted all the required paperwork and waited. Honestly, we expected to have to fight to have the policy pay for our non-refundable trip expenses. Two weeks later, we have received an email saying or claim was accepted. We are so relieved. Highly recommend!

The web site was very user friendly The web site was very user friendly, and all the information was clear and available. It was very quick and I received my confirmation, the policy and my receipt all within minutes.

I have not received the printed copy of… I have not received the printed copy of my plan as requested. Please send immediately.

The ease of purchase The ease of purchase. Still have not received an email confirming the purchase.

If I could give zero stars I would If I could give zero stars I would. I think the people (or bots) giving higher stars have not had to make a claim. I was diagnosed with AML and will be hospitalized for a month to receive a stem cell transplant and needed to cancel my trip. I have uploaded all the documentation they requested. I have not been able to talk to an actual person. I have tried 4 different phone numbers and sent emails to the suggested address only to get automated responsed. This company is a complete scam!