The website is definitely user friendly… The website is definitely user friendly and intelligible, which made the purchase of the right policy quite easy.

Claims process Claims process: spent so much time upoading documents (as well as providing documentaion for follow-up requests)....claims rep does not respond to emails, nor return calls (we have left several messages), nor does claims rep supervisor. Our claim was closed (not paid) without any expanation and we don't know why. Even after we reduced the requested claim amount, as there was an issue with a credit (for air fare that was worthless 100 each, due to 150 each penalty to use it) showing on our Orbitz account. We then requested reimbursement for one night of hotel that we were charged (due to trip interuption - train transfer canceled due to land-slide). Every time we call we cannot talk to our claims rep or anyone in claims...a call-back was scheduled for last week but did not receive the call-back..We will be filing an official complaint with the NY department of insurance.

Great Company Thank you for making your website easy to use and easy to understand. We like the policy choices you offer, and always choose the premium as one does not want to be stuck in a foreign country uninsured. Your service is wonderful and Generali is the only travel insurance we would buy.

I've used Generali Travel Insurance in South America and Japan I've used Generali Travel Insurance in the past. I like the website purchase as it is straightforward and displays 3 options with clear coverage. It only asked a few questions to filter the individual to the right product.

I have not received the printed copy of… I have not received the printed copy of my plan as requested. Please send immediately.