Easy to navigate Easy to navigate, with details of plans explained nicely. My only complaint is to have dual options for the policy to be sent by Email and regular mail.

Medical issue I was unable to travel at the last minute because of an unforeseen medical issue. I placed a claim and uploaded the required documents. I was told a doctor’s note was not satisfactory and needed to submit a physicians statement which I did both on their website and via email. They then finalized my claim with no further explanation. I cannot now get either phone or email response to my questions. Generali promptly processed my claim and forwarded payment after I gave them a one star review on Trustpilot. I question why the same prompt service was not available initially.

I have not received the printed copy of… I have not received the printed copy of my plan as requested. Please send immediately.

One month processing I bought Generali insurance offered through flight network... I have a month tomorrow since I submit a claim and nothing happened.Years ago I had a claim with other insurer and they processed in less than a week directly PayPal...well day 31 they processed more likely due to this review.

Four of us spent about 3 hours trying… Four of us spent about 3 hours trying to make a claim for a cancelled flight. The site would not let us log in for over an hour. The online chat bot simply directed us to the site we were trying to access And no, they don’t have anyone to call. Hopefully they actually pay off on the claim but that is generali yet to be seen.