Great, but needs better access to customer service The quote I received was the best after shopping around but the accessibility of customer service is quite poor. I didn’t expect to not be able to get through on the phone lines, the first time I was on hold for 20 minutes and couldn’t wait any longer. Second time 40 minutes and then the third time 50 minutes before I could speak to someone. I also emailed the customer services department and someone did call me back the next day, but if you need to speak to someone urgently keep in mind that’s not possible. I’m still on holiday and thankfully not had to use my insurance, but I have peace of mind knowing that it’s available should I need to. I’m currently pregnant and there was no premium for pregnancy with no medical issues.

Dreadful - avoid at all costs Cannot get a hold of the company by phone or email. They are just not contactable. Their website froze causing a double payment which I need refunded. Surprise, surprise I cannot get a hold of anyone on any number they have listed. No response to emails either. I now intend to cancel the policy altogether. Lord only knows what will happen if we need to get a hold of them in an emergency. Service is so non-existence I actually doubt Trust pilot now. How anyone can post reviews about good service makes me believe they are acting on behalf of the company.

I found dealing with this company on a… I found dealing with this company on a clerical level satisfactory. I originally purchased a policy but then decided to cancel after reading the poor reviews about the way they treat you regarding making a claim. I had no issues receiving a full refund within my 14 day cooling off period. Shame they don't look after the customer claims like they should.

Easy and Fair I am yet to travel abroad and use the insurance, but the set up was easy and the pricing was comparatively good.

Excellent service Excellent service, online website easy to use and follow. All correspondence received extremely quick via email. I made a mistake on one name in error so I emailed them to correct , that responded with 24 hrs to say all done and sent new paperwork out .. fast and brilliant so far !! We don’t go on holiday until July 2023