AFTER EXPLAINING EXPERIENCE ON Trustpilot, TripMate PAID UP! DO NOT BUY TRIP MATE. We have purchased TRIP MATE insurance for 4 separate Viking cruises. After submitting and resubmitting all of our loss documentation for completely missing our Bergen, Norway extension, our claim was denied. Our travel buddies were reimbursed, as we had identical arrangements. With our travel buddies permission, we gave their claim numbers to TRIP MATE and asked why they were reimbursed and we were not. How did TRIP MATE handle this? They sent us another denial and said it was an error that our travel buddies were paid. 8 months after the trip they requested our friends RETURN the funds they were paid! This experience and Viking claiming no responsibility has soured us on using either company again. We also purchased Viking Air Plus for smooth, seamless travel. Very disappointing.

Viking and TripMate made the claim a good experience We purchased a Viking river cruise in France in June 2023 for sail in March-April of 2024. As a part of that package we purchased TripMate insurance that would allow us to cancel for any reason up to the day of travel. I was laid off in January 2024, and needed to cancel the trip to recoup those funds. TripMate processed the claim promptly and full refunded our trip. Viking helped get the process started by providing good guidance, and they were accurate in their description of the end-to-end experience.

Total RIP.OFF It was my fault for not reading the fine print. I cancelled a cruise well beyond the 120 day window. Tripmate was not involved in that refund in any way. Tripmate fees are non refundable even if you are not making a claim for refund through them. This is a RIP OFF!

These guys are just scammers and need… These guys are just scammers and need to be sued along with all the platforms that advertise this company. They will just send automated emails demanding all kinds of Bull information. And once you provide it over a few months they will send an auto response of denial. They are just stealing money from customers and they are getting away with it!

No Reimbursement for Covered Expenses My husband had an accident in Prague. Trip Mate claimed they'd pay for everything since Medicare does not pay medical expenses outside of the USA. Trip Mate did pay for some of his medical expenses, but anything--hospital deposit, ambulance, initial doctor expenses, my hotel room while he was hospitalized--I paid with my credit card, Those expenses were never reimbursed me. I filed the claim documents, including support documentation, 4 times. Even though initially, I mailed it in, they claimed they could not read it. So, I sent them electronic copies. Twice when I checked on the claim status, it showed the claim was closed for lack of information. Each time I called, they claimed they would open up the claim again. It's been almost a year since his accident, and I'm giving up trying to get reimbursed. So, beware, if you pay any medical expenses with your credit card, it's doubtful you'll be reimbursed.