DO NOt BUY THIS TRAVEL INSURANCE! In October 2023 we went on a Viking Cruise and purchased Trip Mate Ins. I fell on loose cobblestones in Germany and had to get 3 stitches in my head. The doctor ordered 3 days bedrest, so we missed three days of the cruise and excursions. We filled the extensive claim in November with all the required forms and receipts. Over the course of five months continually emailed asking us for for various forms and receipts that we sent in with the original claim. For trip interruption they owed us $3,100, they just sent us a e-check for $318.00. I would give them a zero rating if I could. Do not buy this insurance.

AFTER EXPLAINING EXPERIENCE ON Trustpilot, TripMate PAID UP! DO NOT BUY TRIP MATE. We have purchased TRIP MATE insurance for 4 separate Viking cruises. After submitting and resubmitting all of our loss documentation for completely missing our Bergen, Norway extension, our claim was denied. Our travel buddies were reimbursed, as we had identical arrangements. With our travel buddies permission, we gave their claim numbers to TRIP MATE and asked why they were reimbursed and we were not. How did TRIP MATE handle this? They sent us another denial and said it was an error that our travel buddies were paid. 8 months after the trip they requested our friends RETURN the funds they were paid! This experience and Viking claiming no responsibility has soured us on using either company again. We also purchased Viking Air Plus for smooth, seamless travel. Very disappointing.

Total RIP.OFF It was my fault for not reading the fine print. I cancelled a cruise well beyond the 120 day window. Tripmate was not involved in that refund in any way. Tripmate fees are non refundable even if you are not making a claim for refund through them. This is a RIP OFF!

Delivered what was expected Delivered what was expected. Our Frontier flight was cancelled, so we paid out of pocket for an extra nights stay while on vacation. Needed to provide a lot of documentation (room expense, proof of flight cancellation, etc). Entire process took about a month. Overall, I’m very pleased.

What a load of rubbish. I have been updating my original post as to my claim that has been dragging on now for over a year. My last contact with TripMate was on the 17/04/2024, since then silence. Will notify you when the cheque will be mailed out to me. Blah, blah, blah, blah. Yet more hot air from their customer service. This is one really bad company. DONT USE THEM…..