Claim submission behind the times! The filing of a claim on line and then having to print out to sign the form, is so inconvient as a printer is required. Electronic signature is possible as well as submission of claims electronically. Submission of the claims, all paper copies, have to be scanned in the system at Tripmate. My claim was paid at least 3 weeks from submission to payment. Communication as per the status of the claim was Incomplete. Texts via phone occurred one time only. Email communication was nonexistent.

I had expected a struggle… but satisfied with results I had expected a struggle… but the process was fairly simple and we got our full reimbursement owed us after we had to cancel our Viking Cruise for medical reasons. We were very thorough in submitting all paperwork, receipts and medical documentation, and the customer service at Viking helped to explain also.Would use Trip Mate again for future travel.

Paid our claim within days My daughter became sick and couldn't travel. The whole claim process was easy, and I was able to complete the claim form and submit it with supporting documentation via email. I was expecting to wait weeks if not months for our refund, so I was surprised to see they approved the claim almost immediately. A few days later our refund showed up in my email as a digital check. I'm so glad I purchased this insurance or we would have been out almost $2000.

surprisingly easy We were surprised on how easy the process was. Our flight was canceled and we weren't able to leave until the next day. They reimbursed the hotel night at the airport and the lost day at the resort. Filled out the claim, included all the documentation requested, and quickly received a refund.

After paying for my trip I was… After paying for my trip I was diagnosed with cancer and had to undergo treatment during the time of the scheduled trip. My refund was issued quickly and I even got the cancelation fee refunded. I only paid for the cheaper insurance so I wasn't sure if the cancelation fee would be refunded.