Illness prevented going on the trip My daughter became really ill right before her trip and was unable to attend. Tripmate was very helpful and the process was easy. I received 85% of my money back and was satisfied with the outcome. I will purchase this trip insurance again in the future.

What a load of rubbish. I have been updating my original post as to my claim that has been dragging on now for over a year. My last contact with TripMate was on the 17/04/2024, since then silence. Will notify you when the cheque will be mailed out to me. Blah, blah, blah, blah. Yet more hot air from their customer service. This is one really bad company. DONT USE THEM…..

I had expected a struggle… but satisfied with results I had expected a struggle… but the process was fairly simple and we got our full reimbursement owed us after we had to cancel our Viking Cruise for medical reasons. We were very thorough in submitting all paperwork, receipts and medical documentation, and the customer service at Viking helped to explain also.Would use Trip Mate again for future travel.

DO NOt BUY THIS TRAVEL INSURANCE! In October 2023 we went on a Viking Cruise and purchased Trip Mate Ins. I fell on loose cobblestones in Germany and had to get 3 stitches in my head. The doctor ordered 3 days bedrest, so we missed three days of the cruise and excursions. We filled the extensive claim in November with all the required forms and receipts. Over the course of five months continually emailed asking us for for various forms and receipts that we sent in with the original claim. For trip interruption they owed us $3,100, they just sent us a e-check for $318.00. I would give them a zero rating if I could. Do not buy this insurance.

These guys are just scammers and need… These guys are just scammers and need to be sued along with all the platforms that advertise this company. They will just send automated emails demanding all kinds of Bull information. And once you provide it over a few months they will send an auto response of denial. They are just stealing money from customers and they are getting away with it!