Claim submission behind the times! The filing of a claim on line and then having to print out to sign the form, is so inconvient as a printer is required. Electronic signature is possible as well as submission of claims electronically. Submission of the claims, all paper copies, have to be scanned in the system at Tripmate. My claim was paid at least 3 weeks from submission to payment. Communication as per the status of the claim was Incomplete. Texts via phone occurred one time only. Email communication was nonexistent.

We booked a trip a year ago to go to a… We booked a trip a year ago to go to a Sandals Resort. We have been to many Sandals Resorts and every time I book a trip I always buy the trip insurance wondering if I am wasting our money! I did not. Due to illness we were not able to travel. The representative at Sandals walked us through the forms we needed to fill out and we got our money back. Thanks Trip Mate and Sandals

These guys are just scammers and need… These guys are just scammers and need to be sued along with all the platforms that advertise this company. They will just send automated emails demanding all kinds of Bull information. And once you provide it over a few months they will send an auto response of denial. They are just stealing money from customers and they are getting away with it!

Paid our claim within days My daughter became sick and couldn't travel. The whole claim process was easy, and I was able to complete the claim form and submit it with supporting documentation via email. I was expecting to wait weeks if not months for our refund, so I was surprised to see they approved the claim almost immediately. A few days later our refund showed up in my email as a digital check. I'm so glad I purchased this insurance or we would have been out almost $2000.

Illness prevented going on the trip My daughter became really ill right before her trip and was unable to attend. Tripmate was very helpful and the process was easy. I received 85% of my money back and was satisfied with the outcome. I will purchase this trip insurance again in the future.