A+ for Petplan Highly recommend Petplan to all the pet parents out there! All the agents are lovely, and Stacey in particular has helped me out with claims since last year. it's so hard when you need to make medical decisions for your pets but having insurance can help ease our minds and wallets, and that's why I chose Petplan for my 2 cats and dog!

Terrible Customer Service Great unless you have to deal with customer service... Forget getting service. Terrible!! If your lucky you might get one out of several who actually does their job and provides customer service. But they give you an answer that doesn't help then disconnect you from the chat without being able to respond.

Will find any excuse to charge you excesses I paid £30 - £40 per month for 5 years for pet insurance for rabbits and I wish I had just put it in a savings account as my rabbit developed a skin condition in 2021 and I visited the vet 4 separate occasions for treatment and Petplan found every reason to charge me an excess each time. If you use this company make sure you really understand the policy and what wording your vet or you use for each claim. A waste of nearly £3k :-( I wont make the mistake again.

Thank you, Stacy, for your assistance Thank you for your assistance, Stacy! Who knew getting my dog’s records would almost be as complex as my own? Today, finally, Stacy said she’d intervene and request those forms on my behalf so that our claims could be processed. 🤞🏾I appreciated Stacy’s patience and kindness. Please thank her for me.

Quality Service from Petplan We have been a customer of Petplan for many years. Unfortunately we have had to make a number of claims over the last few years, particularly for one of our cats. Petplan have been consistently quick and efficient in settling the claims and always with reasons and clear explanations for their decisions. Sadly we have just lost this cat and they offered their condolences, paid the claim and instigated cancellation of the policy. Whilst not the cheapest, they are worth every penny.