Canceled my policy Tried canceling my policy for 2 months because found better deal at The Hartford. Had to send declaration page, hand written note stating reason of cancelation for the to "review". I was told that my new policy had to be same or better in order to get canceled. Now I have to wait THREE WEEKS before I get my money back, because that is their company policy.

never in my life never in my life , this whole company is no good . no one answers the phones unless it customer service person. then shell direct straight to someone voicemail, i cant understand that a company like this is still up and running

Customer service Pauline Holloway was amazing and knows her stuff, she knows what she’s doing. Very professional and friendly. I would like to add something for the company that they’re making our system not to be compatible so we don’t make a payment online so we pay there $8 fee so they make more money which is not fair specially during these times we are going through with covid19.

Pauline was very Helpful she Was able… Pauline was very Helpful she Was able to address my needs and make sure that I got all the information that I needed so I was comfortable at the end of my call. She was warm and heard reading and our greeting end was very helpful helpful thank you very much for having such great person now to make my day easier.

Integrity Concerns Accountability Issues I'm not happy with the service I am getting from this insurance company. I was side swiped by they're insurer on May 4,2022 and have not heard from anyone in regards to my vehicle. Tom Samaras was suppose to contact me Monday 16,2022 today is Wednesday and I have not heard anything about a rental to get my damaged car in the shop to start working on it I cant afford out of pocket and reimburse rental. This is unacceptable. No one is doing their due diligence to assist me with this situation and this almost week 3 no claims adjuster called or no one to follow up. I need to know who is the supervisor over Dennis because he was no help at all. He begin to raise his voice when I asked about assuming liability and tried to state I was frustrated. I was respect and courteous but this is unacceptable service. I've sent emails. No response. I'm being represented however, it states in the LOR the insurance company is has the right to communicate with me about the property damage. No one wants to communicate with me. I don't understand.