Very disappointed Very disappointed. Paid off our commercial vehicle this morning. 3% charge on outstanding balance and $250.00 pre payment penalty. $1,000.00 in additional fees for being a great customer. Thanks, but we wont be using you again.

Five-stars earned. I have been very comfortable and pleased with the electronic document processes available during this time. The purchase and finance procedures were well executed. Recently, I had to change my banking information for direct ACH payment; this was executed quickly and efficiently. Keep up the great work!

shady fees When they put my insurance info in their system they put the wrong year for the expiration and after a couple months started charging me for their insurance without warning. After 10 months of payment I called for a payoff and it was more than I originally financed mostly because of a $4,000 early termination fee. The dealer Im working with now says they quit using engs because of shady things they do with fees and stuff. I recommend using a reputable company for financing.

Incorrect terms communicated While the care agent explained how the over-payment was being applied, she was the one who was the first one to state that we could NOT pay our loan off early. This made me very upset as when talking with the rep who put our loan together, my husband and I made it VERY clear that we wanted to be able to make over-payments to be able to pay the loan off early if we could and he NEVER once indicated that wasn't an option.

Stay away! Hidden fees that are not clearly articulated. Delays in confirming the start of the loan resulting in outrageous pre-funding fees.