Terrible communication Terrible communication. I have to send multiple follow up emails just to get a response. They also get the claims wrong. Takes forever for the money to be reimbursed, if they even get it right. The customer service at Broadspire is even worse. PICK ANOTHER PET INSURANCE

After looking at what felt like a… After looking at what felt like a million pet insurance companies I finally found TrustedPals. What I loved the most was that they didn't allocate how I was able to use the money within the 'wellness plan'. Any time I've ever had a question regarding a claim, I always get a quick response and these people are the nicest around. It feels like the Chik-fil-a of pet insurance companies! I love my pup like he's my child, so finding a company that I felt looked out for his best interests was non-negotiable.

Took them months to approve my claim Took them months to approve my claim, which just went straight into my deductible, so I'm still basically just out of pocket. Pet insurance is never worth it, folks.

DAY 127! Update Day 127! Still waiting. Trustedpals still NOT TO BE TRUSTED! FINALLY got claim approved...but their mail takes 3 weeks. SERIOUSLY? THREE WEEKS? PONY EXPRESS FROM ALASKA? TEN DAYS IS FALSE ADVERTISING!

Great Choice After reviewing many insurance plans, we decided on TrustedPals and are glad we did. The rates are reasonable and cover many things. We included the Wellness Plan which came in very handy when our adopted dog needed to be brought up to date in all her shots and to have her spay surgery. TrustedPals quickly approved the claims and deposited the funds directly into our account in a timely manner. I would like to be able to see our claims on our account when we log into the website. Hopefully that will possible soon.