3.5 months for claim to be processsed Trusted Pals has paid what I have insurance for. So far, luckily, just routine claims. (I pay extra for routine care). However, it took OVER THREE MONTHS to pay my last claim. With he amount of competition in the marketplace, if this happens again, I will switch companies.

Year 2 - Expensive, Opaque, & Insufficient After my poor review last year - I was contacted by a company representative who kindly managed to FINALLY get my claims reviewed and paid. Silly me, I decided to give them a second chance this year - so renewed my policy. It is the same story - weeks to pay claims, and when they do, they have no explanation of what is being denied (I have illness, accident AND WELLNESS), but I get paid <$100 on $300++ claims. For the amount of money I pay monthly, plus deductible, +co-pays and the hassle of chasing down every claim, this company is not worth it, and I'll be switching plans this year.

Not-so-Trusted Pal “Trusted Pals”. What an ironic name for a company so untrustworthy. In 2021 we enrolled our senior dogs, paid our monthly fees on time, but were sent a cancellation notice in early 2023. They kicked us off because they were “no longer covering pet insurance”, YET they are still in business with no end date. And we and our senior dogs with preexisting conditions are screwed. This company is unethical and there need to be consequences.

My disappointment is over the top! I have spent quite a bit to insure my healthy cat with Trusted Pals, and now that I have a claim (after paying almost $3000 in yearly premiums), they are refusing to cover the exam and blood work to determine her problems. No response to repeated emails--Brenda and Stuart are very nice but ineffectual. And I did not know that they are going out of the pet insurance business in Oct. 2023. I only found this out when I logged in to their website, where they put in a one-liner indicating this info. They did not even have the courtesy to send me a letter to this effect.

Well once Trusted Pals and I got on the… Well once Trusted Pals and I got on the same page everything went quite well regarding claims filed and paid. I was very disappointed when they decided to no longer provide Insurance for pet's. However, I'm glad they decided they would pay any claims filed before termination date September 2, 2023. Thanks again staff for everything.