I was little hesitant to get my… I was little hesitant to get my kitten's insurance through trusted pal because I never heard of it. But after deep research, I went ahead and gpt coverage through them. So far, I have made 3 claims (vaccines, visit fees, spay with added wellness plan) Reimbursement came quick, direct deposited into my bank account within few days. I love how I choose 100% coverage with $100 yearly deductible. Plus their premium is far unbeatable. I 100% recommended.

Well once Trusted Pals and I got on the… Well once Trusted Pals and I got on the same page everything went quite well regarding claims filed and paid. I was very disappointed when they decided to no longer provide Insurance for pet's. However, I'm glad they decided they would pay any claims filed before termination date September 2, 2023. Thanks again staff for everything.

I have had poor customer service thus… I have had poor customer service thus far....Poor communication in all aspects and a denial of a claim that wasn't a wellness service. Not pleased with your team at this point. I have another claim pending so we will see how this process goes this time around and I may be looking at another pet insurance company....

Would not recommend Would not recommend. Only responded and accepted my three-month old claim after I filed a complaint with my state insurance commissioner. I'd receive emails with the excuse they were "waiting on Broadspire". The website is very poorly designed, which I only realized after submitting a claim. There's no way to track your claim and get any status. You must also go through two-factor authentication every login, which is annoying. I tried to save money with what looked like good insurance, but it seems I'll have to pay a lot more.

Great Choice After reviewing many insurance plans, we decided on TrustedPals and are glad we did. The rates are reasonable and cover many things. We included the Wellness Plan which came in very handy when our adopted dog needed to be brought up to date in all her shots and to have her spay surgery. TrustedPals quickly approved the claims and deposited the funds directly into our account in a timely manner. I would like to be able to see our claims on our account when we log into the website. Hopefully that will possible soon.