annie oakley
GBMy disappointment is over the top! I have spent quite a bit to insure my healthy cat with Trusted Pals, and now that I have a claim (after paying almost $3000 in yearly premiums), they are refusing to cover the exam and blood work to determine her problems. No response to repeated emails--Brenda and Stuart are very nice but ineffectual. And I did not know that they are going out of the pet insurance business in Oct. 2023. I only found this out when I logged in to their website, where they put in a one-liner indicating this info. They did not even have the courtesy to send me a letter to this effect.
Erin Millinoff
GBAfter looking at what felt like a… After looking at what felt like a million pet insurance companies I finally found TrustedPals. What I loved the most was that they didn't allocate how I was able to use the money within the 'wellness plan'. Any time I've ever had a question regarding a claim, I always get a quick response and these people are the nicest around. It feels like the Chik-fil-a of pet insurance companies! I love my pup like he's my child, so finding a company that I felt looked out for his best interests was non-negotiable.
Lindsy King
GBI was little hesitant to get my… I was little hesitant to get my kitten's insurance through trusted pal because I never heard of it. But after deep research, I went ahead and gpt coverage through them. So far, I have made 3 claims (vaccines, visit fees, spay with added wellness plan) Reimbursement came quick, direct deposited into my bank account within few days. I love how I choose 100% coverage with $100 yearly deductible. Plus their premium is far unbeatable. I 100% recommended.
Barbara Gibson
GBPoor Comunication I receive an email stating the adjuster… I received an email stating the adjuster had accepted the claim but there is no information except a number and the amount. I have no idea from which month reoccurring claim is. Even a date would help. A photo of the paperwork would be even better. Frustrating company although the customer service is very good.
Marie Warner
GBDAY 127! Update Day 127! Still waiting. Trustedpals still NOT TO BE TRUSTED! FINALLY got claim approved...but their mail takes 3 weeks. SERIOUSLY? THREE WEEKS? PONY EXPRESS FROM ALASKA? TEN DAYS IS FALSE ADVERTISING!