Very displeased Very displeased. I bought the best warranty package. It started with the company dragging their feet for two weeks due to maintenance records. Then they went to wanting copy's of the receipts. Once they were produced, they sent out an inspector for him to inspect the claim. Then him not knowing anything about the truck he (assumed) it had bigger tires then what was on it. Mind you a factory set of tires are on it. Now because of some yahoos (opinion) they are not going to cover damages. $6k out of pocket to get the truck back, now I going to hire an attorney.

Their customer service is a joke Their customer service is a joke! I purchased their GAP coverage three years ago when I bought my car. I was just in an accident and put in a claim and they came back saying their is no payable benefit for my claim. Which the difference from what I owed and what my insurance covered was about $2,200. They gave me some stupid breakdown that doesn’t even make sense and I haven’t been able to reach them since.

I feel completely CHEATED I feel completely cheated after purchasing this after-market warranty. The first mechanic I took my car too would not accept my car under Warranty Direct because they "have too much trouble getting them to pay out" and they were right! My car was finally accepted at a local Subaru dealership and they found three items that needed repair. The most important repair needed was an oil pump which the warranty should have covered. Warranty Direct would not pay any of the repair costs and the dealership mechanic told me they have a million clever excuses to get around paying these claims. My advise, is save your money for the full cost of repairs instead of handing it to this company.

This company is a scam This company is a scam. We had all the right documents and they refused service. Now me and my family is out of thousands!!!! They don’t communicate they have shady customer service. I’m still fighting this cuz money isn’t the issue it’s the principle and what’s right. I think you have have to find them under protective life insurance after doing more research

Scam - dealers should be embarrassed to sell I have the "Diamond plan" - first extended warranty I ever bought because I had suspicions about the car I was buying - but post covid we don't have much selection. First trip to shop - the bumper to bumper plan would not cover the power doors or the failed rear wheel bearing on a 2016 Kia Sedona - but would cover the $85 power steering hose. Three weeks later - the transmission failed. Three weeks after that - still waiting on the A holes to respond to the dealership. No refusal, no acceptance - just complete silence and customer service (that's a joke) claims the "review" process has no phone numbers and can't be bothered by phone calls. 1-800-942-0400